There are multiple utility payment options with the City of Johnston and residents can access the City’s online payment portal at www.cityofjohnston.com.
- If you are a resident who prefers to pay their utility bill online, please know there is a $2.25 convenience fee and a $1.25 municipal online payment fee added to your total before the payment is processed. This can be processed monthly by the resident, or they may sign up through their credit card account for autopay. Autopay is where the total amount plus the service fees are charged to the resident’s credit card each month.
- There are no fees added for those signed up for automatic withdrawal (ACH). ACH is where the utility bill’s total amount is deducted from the resident’s bank account on the 15th of each month.
The Doxo Utility site is NOT affiliated with the City of Johnston. This is a third-party payment processing vendor. If you use this service or any other third-party site, you may be charged a fee by that site and may experience a delay in processing your payment.
To learn more about the utility payment options and billing, visit www.cityofjohnston.com/213/Utility-Payment-Options-and-Billing.