Utility Payment Options and Billing

Each month, Johnston residents receive a utility bill that contains billing for water, sewer, garbage, recycling, and a stormwater fee. As a resident, you can pay your bill by mailing a check, dropping off payment at City Hall in the drop-box right inside the front door, credit card online or in-person, pay-by-phone (833-259-4019), or signing up for automatic withdrawals.


If a bill is unpaid on the 16th of the month, a delayed payment fee of $1.50 is added for residential customers, and the first reminder notice is sent to the resident. If the bill remains unpaid after the first notice, a disconnect notice is sent around the 23rd of the month, reminding the resident to pay their bill.

If a bill remains unpaid after these notices, a service termination warning is delivered to the premises stating the water will be shut off within 48-hours. The customer is also charged a $35 fee for this notice.

As a reminder, residents will also receive an automated notification phone call from 515-727-7772, 48-hours before termination. Upon this termination warning, if the bill remains unpaid, the water is shut off (around the 3rd of the month), and an additional $35 fee is added.



Payment Options


  • Automatic Withdrawal: Automatic withdrawal payment initiated by Johnston Water Department. (Not to be confused with online banking offered by your financial institution.) For more information or to apply for automatic withdrawal email or call 515-727-7772.
  • Drop-boxAvailable 24/7, inside the front door of Johnston City Hall.
  • In person: At Johnston City Hall, Monday through Friday between 8 a.m. and 5 p.m.
  • Pay stations: Payment can be made at the Johnston Hy-Vee and Johnston Price Chopper grocery stores.
  • Online Payment: Johnston customers have two online payment options. Customers can create an online utility billing account through Account Management allowing them to make payments, new transaction history, submit service requests and more. Customers can also choose the new Quick Pay tool and pay online without creating an online account. Customers will however, need to have their account number to pay with Quick Pay. 
  • Phone Payment: Pay by phone by calling 833-259-4019. 
Click here (PDF) to read current utility rates.



Water / Sewer Service


To begin water/sewer service:
  1. Visit Johnston City Hall, 6221 Merle Hay Road during the hours of 8 a.m. to 5 p.m.
  2. A $75 water deposit or a letter of credit from a previous utility is required from all residents.
  3. If your bill is paid on time for 12 consecutive months, the deposit will be applied to your water account after the 12th consecutive month. If you are late on any payments during your first 12 months of billing, the deposit will be applied to your final bill (when you leave your residence) and the balance will be returned to you, unless the balance is less than $2.50.

Meter Reading & Billing


  • Each month the water meter is automatically read by a Star Hexagram remote device, which produces a radio signal to transmit the meter reading recording your water usage.
  • Meters are read between the 20th - 23rd days of the month, which may vary depending on when the weekend occurs.
  • Most customers receive their utility services bill including water, sewer, stormwater, garbage and recycling on the first day of the month.
  • Payment is is due on or before the 15th day of the month in which you receive the bill. If the 15th day of the month falls on a Saturday or Sunday, payment can be made on the following Monday.
  • Payments received after the 15th day of the month, are considered late and a delayed payment fee will be applied.
  • Utilities are billed on a monthly basis.
  • Water bills are taken to the United States Post Office on the final working day of each month.