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The original item was published from 7/14/2020 12:47:00 PM to 8/1/2020 12:00:06 AM.

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Posted on: July 8, 2020

[ARCHIVED] GARBAGE CART SWAPS IN JULY

GARBAGE CART FAQ_Website

When will garbage cart swaps happen in July?
Residents west of NW 86th Street: If you live west of NW 86th Street and have not received a new cart, please place your old garbage cart at the curb from Monday through Wednesday evening. If you have already received a new cart, please pull your cart in after your garbage has been picked up. 

Residents east of NW 86th Street: If you live east of NW 86th Street and have not received a new cart, please place your old garbage cart at the curb from Tuesday through Wednesday evening. If you have already received a new cart, please pull your cart in after your garbage has been picked up.  

If they don’t swap out my cart during the week of July 13, what do I do? 
If your garbage cart is not swapped out, please place it at the curb again the following week and follow the same procedure as listed above. 


How early should my garbage cart be at the curb? 
Please ensure your cart is at the curb by at least 6:00 a.m. on normal collection day, or set it out the evening before.

How late should I leave my garbage cart at the curb?
We would ask that you leave your cart at the curb until at least 9:00 p.m. If your cart has not been swapped out, please bring it in on Wednesday evening and wait until the following week – on your regular garbage collection day. 

Will my cart be swapped out if I have garbage in it?
No, in order for your garbage cart to be swapped out, it needs to be empty unless it is your collection day. 

What do I do if my neighbors’ carts have all been swapped out, but mine hasn’t?
Please email your address and information to customercare@mwatoday.com.

What do I do if my old cart was picked up, but I never received a new one?
Please email your address and information to customercare@mwatoday.com.

What do I do if I received a new cart, but my old one was never picked up? 
Please email your address and information to customercare@mwatoday.com, or call Metro Waste Authority at 515.244.0021.

What do I do if I have a smaller cart, and I would like a larger one?
Please call Johnston City Hall at 515.278.2344.


What do I do if my recycling cart was swapped for a garbage bin? 
Please call Metro Waste Authority at 515.244.0021

Do I continue using the old cart until I receive a new one?
Yes, please continue using your old cart if you haven’t received a new one. You will always have a garbage cart – new or old to use. 

Are yard waste and recycling carts changing?
No, the only carts being swapped are the garbage carts.

Where can I receive updated information on the garbage cart swaps?
We encourage residents to visit www.cityofjohnston.com for updated information. 

 

 

 

 

 


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