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Posted on: March 20, 2017

SIDEWALK COMPLAINT PROCEDURE: Let Us Know about Issues

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A Grievance Procedure has been established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Johnston. The City of Johnston's Personnel Policy governs employment-related complaints of disability discrimination. The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. The complaint should be submitted by the grievant and/or his/her designee as soon as possible after the alleged violation to: Dave Cubit, Director of Public Works 6400 NW Beaver Drive Johnston, Iowa 50131 515-278-0822 or dcubit@cityofjohnston.com Within 15 calendar days after receipt of the complaint, Public Works Director or [his/her] designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Public Works Director or [his/her] designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Johnston and offer options for substantive resolution of the complaint. If the response by Public Works Director or [his/her] designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or [his/her] designee. Within 15 calendar days after receipt of the appeal, the City Manager or [his/her] designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or [his/her] designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. All written complaints received by Public Works Director or [his/her] designee, appeals to the City Manager or [his/her] designee, and responses from these two offices will be retained by the City of Johnston for at least three years.

Complaint Form...