Survey Results

Throughout November and early December 2018, we asked residents to provide positive and critical feedback on a variety of areas within city government, including police, fire, parks, library, public works, communication, and community development. We are proud to report that our city departments consistently rank among the best in the country.

Of the 706 residents surveyed, 87 percent indicated they were very satisfied with the overall quality of life in our community. Ninety-four percent indicated they were satisfied with the overall feeling of safety, which is 27 percent higher than the national average in city quality-of-life rankings.
The survey shows our community rated at or above the national average in 39 of 42 areas that were assessed.

The areas in which Johnston rated notably higher than the national average are listed below:
  • Overall quality of City services (38% above the national average)
  • Quality of customer service from City employees (33% above the national average)
  • Efforts to proactively detect/deter crime (33% above the national average)
  • Mowing/trimming on City streets/public areas (30% above the national average)
  • Overall quality of City streets system (28% above the national average)
  • Overall cleanliness of City streets (27% above the national average)
  • The overall feeling of safety in City (27% above the national average)
  • Maintenance of City buildings (26% above the national average)
  • Maintenance of City streets (26% above the national average)
  • The effectiveness of City communication with the public (25% above the national average)
  • Overall quality of local police protection (25% above the national average)
  • Snow removal on City streets (25% above the national average)
  • Availability of information on City programs/services (20% above the national average)
City leaders are evaluating all of the feedback within the survey to improve Johnston as they prioritize projects and improvements for our community. We learned we should focus on three specific areas of improvement including traffic flow, quality of City streets, and parks and recreation programs and facilities.

Below are the reports from 2018
  • View (PDF) the findings reports with comparisons to 2015 and the U.S. National average
  • View (PDF) results by age for each question
  • View (PDF) results by geocoding for each question
  • View (PDF) responses from the open-ended questions.